UK Returns
We understand you may have changed your mind or the product is no longer required, but please arrange the return within 30 days of receipt, after this time the product is non-returnable. Unfortunately we cannot accept returns for samples.
If you would like to return any products to us, please remember to include your order details and include this inside your parcel along with the unused roll in it’s original packaging and box/tube, the unwanted goods should be unopened, undamaged and in a saleable condition. All goods will be inspected on return, in an event that an item is returned to us in an unsuitable condition, we may refuse to refund for the goods.
We are not reponsible for any items that are returned to us by mistake.
Refunds are processed within 7 working days of your return reaching us.
We always strive to deliver your order in perfect condition, but if you do receive faulty or damaged product, please send a message using link on listing and we will try to put this right as quickly as possible. All faulty or damaged goods need to be reported to us within 7 days and photographic evidence is usually required, please keep hold of any product labels and do not dispose of the product, we may need samples of it.
Please note: you should check all products carefully before applying for any faults, we will send a full replacement or refund at no charge to you.
International Returns
If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer. Returns should be made within 21 days of receipt.
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